Terms and Conditions

Return Policy 

• The warranty card must be present and a picture of it must be sent through WhatsApp
• Send order number from the telephone number that is registered in the order itself
• The application date should not exceed 12 months from the purchase date
• Match the existing product to the order number that has been sent with the product for maintenance
• Make sure that it is a fault of manufacturing and not of mishandling. The product will be replaced only if it is a manufacturing fault.

When the above guidelines are met, the customer will be given their own maintenance number. The reference will be the number that will be in the maintenance file + the WhatsApp number specified only maintenance.

The customer will then be transferred to the branches specialized for After Sale services. These branches are listed below: 
(Riyadh, Jeddah, Dammam, Khamis Mashit, AlMadinah, AlQassim , Alhasa , Tabuk , Hail , Jazan , Mecca , Kuwait, Dubai,)

Any customer who is outside the scope of delivery, the product will be shipped to the address of the agent company in Riyadh at the expense of the client. If it is proved that the fault is a manufacturer one after inspection, the company shall guarantee the shipment of the product at the expense of the company. (Note: Exclusive for KSA customers)

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Email: [email protected]